AI Knowledge Assistant for Field Service Technicians

Overview

Problem

Technicians spent too much time searching legacy PDFs and ticket notes on-site.

Solution

• Built a mobile assistant with semantic search over manuals and historical work orders
• Added guided checklists and photo-based issue context capture
• Synced offline-first experience for low-connectivity environments

Outcome

• 27% faster average time-to-repair
• 23% fewer repeat truck rolls
• 35% faster onboarding for new technicians

“New technicians now handle complex calls with confidence.”