Voice AI for Healthcare Scheduling

Overview

Problem

Peak-hour call volume caused long hold times and abandoned scheduling attempts.

Solution

• Implemented multilingual voice flows for booking, rescheduling, and reminders
• Added EHR-safe confirmation workflows and escalation to staff
• Instrumented call outcomes for ongoing prompt optimization

Outcome

• 46% reduction in abandoned calls
• 31% faster average booking completion
• 18% increase in kept appointments

“Patients can book faster, and our staff can focus on care—not call queues.”