Overview
Problem
One of the largest fraternities in San Francisco was struggling to keep up with members, finances, email campaigns, and event organization. With 400,000+ active members and a failing website, the organization faced 13% month‑over‑month churn and revenue leakage due to manual invoicing.
Solution
- 3‑week discovery to define success metrics (churn, revenue, active membership, new sign‑ups, invoicing).
- Full rebuild of the public site and member portal.
- Migration of organizational and financial data to a new database; new merchant accounts.
- Built analytics, cloud backend, custom finance and events modules, and tailored marketing tools.
Outcome
- Churn reduced from 13% MoM to <1% after launch.
- Double‑digit revenue growth via automated invoicing and online payments.
- Repeat engagements and strong referrals over following years.
Challenges we solved
- Fragmented data spread across legacy systems
- Manual invoicing and collections creating cash‑flow gaps
- High churn due to poor performance and UX
Our approach
- Discovery to align on KPIs and risks
- Incremental migration for zero downtime
- Member‑centric UX with fast, reliable payments
Business impact
- Member retention, revenue uplift, and board visibility through analytics
Why Skipfour
We blend product thinking with delivery discipline to move fast without breaking trust.
“Skipfour helped us turn around member experience and finances in record time.”